Changelog
Follow up on the latest improvements and updates.
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We've added new functionality so you can create, edit and save templates before sending them for validation by Meta.
What can you do now?
- Save templates in “Draft” status, allowing you to work at your own pace without having to fill in all the required fields right away.
- Edit those drafts as many times as you need before sending them.
- When the draft is ready, send it for validation for Meta to review.
Quick steps:
- Create draft: name + minimum language required → save.
- Edit existing draft: In the list of templates, select “Edit”.
- When ready, complete all required fields + validate variables/buttons → submit for review.
Suggested good practices:
- Use drafts to experiment with different message styles before sending them.
- Give your templates descriptive names so you can easily find them later.
- Complete the examples of variables with real data: this speeds up the Meta approval process.
You can see more information in our
🚀 We keep improving so that working with Adereso is increasingly simple and powerful.
Thank you for your feedback and for being part of this evolution!
We're happy to have you here! 👋
We launched a renewed view of Departments within Administrator to make managing teams clearer, faster and more orderly. It brings cleaner navigation and guided actions for editing with fewer clicks.
What changes?
- Two display modes:
- By department:you see each department and its users, with quick filters.
- By user:list all agents and what departments they belong to; ideal for audits and occasional edits.
- Change history: who modified what and when.
- Allocation caps by department, editable from the same screen.
- Massive changes for multiple users: add, replace or delete departments in a single action.
Quick access
Go to Administrator → Departments and choose the tab you need (By Agent or By Department). Remember: the main department is the one that prevails for assignments; you can define it per user.
Do you dare to try it? 👀
We hope this update will make your life easier when managing your team 💙
What a pleasure to see you here! 👋
We bring news for those who manage WhatsApp Business from Adereso 🚀
We've grouped and simplified everything in a BSP module to make reviewing your numbers and creating/managing HSM templates easier, with a guided experience and real-time preview.
What can you do now?
- View your connected WABAs and the details of the numbers: status, quality and if they are correctly linked to Desk.
- Search and filter numbers and templates by name, category, state and date.
- Synchronize with Meta if you created templates from Business Manager.
- Create new HSM (Marketing or Utility/Service) templates with a validated structure:
- Header (text, image, document or video)
- Body with dynamic variables {{1}}, {{2}}... (up to 1024 characters)
- Buttons: CTA (visit site, call or offer code) and Quick Answers (up to 3)
- Optional footer
- Preview the message as you design it and send it for approval by Meta.
Requirements: have a number whose BSP is Adereso and the Administrator role in Desk.
Do you dare to try it? 👀
We hope this update will make your life easier 💙
Hello! 👋 How are you?
We have news in the Satisfaction section ⭐
We redesigned the module to make it
friendlier
to create your surveys and added the option to reorder the answers to all
your questions as you see fit 🤗Have you tried it yet? 👀
We hope this update will be of value to you 💙
Hello! 👋 How are you?
We have a new feature in Mass Actions 🤩
Starting today, you can close all the unassigned tickets you have in your inbox in bulk.
For the closing, you can add a personalized message that will be sent before the ticket is closed.
You can try it now, by going to ⚙️ Administrator/ 🔧 Bulk Actions and selecting:
-->Close tickets --> Unassigned tickets
We hope that this new functionality will be very useful.
Thank you for being part of our community! , have a great day 💫
We have news in the Campaigns module!
You can now send a campaign and connect it to a bot with a specific flow, allowing you to:
- Give specific instructions to a botto manage tickets originating from the campaign as indicated 🤖
- Create campaigns with an automated end-to-end** flow 💯
If you want more information, click aquí. 👈
Thank you for your attention, have a great day!
Good news, Adereso team! 🥳
We're excited to announce an update that will make signing in to our app as easy as a “click”. Introducing Single Sign-On (SSO) with Google and Microsoft. 🌐🔑
You can now sign in to Adereso with the same Google or Microsoft account that you use every day. Yes, it's that simple. 🙌
Just make sure that your Adereso user's email address is the same as the one you sign in with through SSO. 📧✅
Say goodbye to forgotten passwords and hello to faster and more secure access. 🚀
We hope you enjoy this new feature as much as we enjoyed creating it for you! 💙
Hello! 👋 How are you?
We bring you excellent news! ✨
Starting today you can view reactions and responses to messages on your
Instagram
and Facebook
channels directly from the ticket 😎🧑💻
We hope this change will help you on a daily basis 💙
Thank you for being part of our community! 💫
Hello! 👋 How are you?
Starting today, you have access to a new Customer view 👥. You can log in from Customers/New Customers view.
From this section you can filter 🔍 your customers by channel and by date of creation and export your contacts in a simple way.
For more information, click aquí
Thank you for being part of our community! , have a great day 💫
Hello! 👋 How are you?
Let me tell you that we have updated the
Monitoring 2.0
(Analytics) view with the following: - New design to view information in a more organized and friendly way.
- We addfiltersby:Department, AccountandAgent.
- Now you can configure alertsof colors per metric (yellow 🟡 and red 🔴 for each one).
- We also added the information of how many tickets are in the bot and how many in agents, and the metrics of UnaddressedandWaiting for a responsewere corrected considering only tickets that were not addressed or waiting for a response from a human agent.
We hope you like the changes 💙
Thank you for being part of our community! , have a great day 💫
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