new
Monitoring Update 2.0!

Hello! 👋 How are you?
Let me tell you that we have updated the Monitoring 2.0
 (Analytics) view with the following: 
New design to view information in a more organized and friendly way.
We add filters 
by: Department, Account 
and Agent
.
Now you can configure alerts 
 of colors per metric (yellow 🟡 and red 🔴 for each one).
We also added the information of how many tickets are in the bot and how many in agents, and the metrics of Unaddressed
 and Waiting for a response
 were corrected considering only tickets that were not addressed or waiting for a response from a human agent.
We hope you like the changes 💙
Thank you for being part of our community! , have a great day 💫