Schedule and holidays
under review
R
Rayner Chaves
While this is true, we currently have the option of configuring business hours to generate automatic responses outside of office hours. But this wouldn't apply to holidays where you don't work.
I have 2 proposals:
1- In the schedule section, there could be a check box per day of the week, to select a day as a holiday, and for this after-hours response to automatically trigger.
2- Automatic responses:
Enable an option for holidays, which when you activate it, automatically deactivates the automatic response to the creation of new tickets and the absence of executives. So you don't have to replace these answers, which are used daily, with a specific message from a holiday and then have to change it again.
V
Valeria Muñoz
The new time option to set different types of schedules by choosing the days of the week is very good, however, please check if it is possible that it can be configured by date/holiday regardless of the day of the week it touches, that would help a lot to the operation when you have different schedules exclusively on specific dates.
F
FRANALAR_CENCOSUD_ FRANCISCO ALARCON
There could be a working schedule per channel and not just a general one
G
Gabino Rocha
Totally agree, this feature would be very useful.
R
Rayner Chaves
This proposal has not changed the status of “Under Review” for several months and has several users who voted in favor. Many others are already in “In Progress”
M
Mario Gomez
marked this post as
under review