While this is true, we currently have the option of configuring business hours to generate automatic responses outside of office hours. But this wouldn't apply to holidays where you don't work. I have 2 proposals: 1- In the schedule section, there could be a check box per day of the week, to select a day as a holiday, and for this after-hours response to automatically trigger. 2- Automatic responses: Enable an option for holidays, which when you activate it, automatically deactivates the automatic response to the creation of new tickets and the absence of executives. So you don't have to replace these answers, which are used daily, with a specific message from a holiday and then have to change it again.
