Board General

Hello, it would be quite practical to have a subscription app to have it on your cell phone and you can respond to tickets. No problem.

The data that can be seen in analytics (ticket closing time) does not consider the time when the agent was assigned, but since the creation of the ticket. Like the TMAC and TAMEC, something that can be measured for the agent should be added.

Please repair the close button at the bottom of the ticket. Because in this new version of new.adere.so , it's not correct. Because after answering, you have to close it on the side and not directly, as in the previous landing links.