Board General

We are B2B, so we are contacted by several people from the same company, it would be ideal to be able to group these people into “accounts” and thus be able to manage tasks associated with the account/user

While this is true, we currently have the option of configuring business hours to generate automatic responses outside of office hours. But this wouldn't apply to holidays where you don't work. I have 2 proposals: 1- In the schedule section, there could be a check box per day of the week, to select a day as a holiday, and for this after-hours response to automatically trigger. 2- Automatic responses: Enable an option for holidays, which when you activate it, automatically deactivates the automatic response to the creation of new tickets and the absence of executives. So you don't have to replace these answers, which are used daily, with a specific message from a holiday and then have to change it again.

Hello, it would be ideal if the platform had a mobile app. When connecting from the link on the cell phone, the configuration does not allow you to view the info in an orderly manner.

That allows that when assigning an agent more than one channel/service account, to be configured in some way so that the attention of X conta is prioritized. For example, if I have an agent who is configured to assign tickets from the Concept A and Concept B social media channels, prioritize the assignment of those from the concept A account, and if he is free or does not have tickets for that concept, the tickets from account B are assigned to him.

It is required that when the executives of a department are not available, it can be left parameterized for tickets to be automatically transferred to another department.

that administrators can create/delete users on their own. Then, let you receive a notification to balance your billing for the month.

It would be nice to be able to choose that the change of status to “Connected” does not take place automatically when you log in.

Incorporate a stopwatch while in a state, in order to know how long we have been on break, snack and pre-close without having to keep a separate count.

It would be nice to be able to define a scale of 1 to 7 in the answers to satisfaction surveys. It currently only supports 1 to 5 and our business evaluates all its other channels with scores from 1 to 7.

I need to view or extract the data from a shipment we made a few weeks ago. This one had two “Yes” and “No” buttons.